Kimal

19 May 2005

Kimal launches Optimum Fast Track service

Kimal plc, a premier provider of healthcare solutions to the UK and a major player in the global healthcare market, has launched a web-based fast track ordering system, designed to further enhance its service to customers.

‘Optimum Fast Track’ has been created to speed up the ordering process of its highly popular customised procedure pack range, by making many of its best selling core products available for selection via its extranet. The new system is expected to result in a 30% reduction in delivery times.

Initially available on its angio range of customised procedure packs, serving the cardio and radiology markets, Kimal intends to roll out the service over the next few months to include Permanent Pacing, Central Venous Line Placement, Biopsy and Dialysis Catheter Placement.

Alan Press, Managing Director of Kimal, comments: “This really is a very exciting development which we believe will provide significant customer service benefits. No other company in the healthcare solutions sector is able to provide such a quick and easy web-based service and I believe this underlines our commitment to be the number one provider of customised procedure packs in Europe.”

Optimum Fast Track has been developed as a result of working closely with Kimal’s customers, suppliers and distributors. Whilst Kimal supplies thousands of different product lines, it was able to identify that 80% of its items are main core products which are regularly in demand. Traditionally, customers placing a new order for customised procedure packs would make their selections via a paper-based ordering system.

Now these products will be available in the Fast Track catalogue and can be selected via the extranet, resulting in an 8 week turnaround, from the time the order is placed to receipt of delivery.

Optimum Fast Track has been made possible thanks to close working agreements with Kimal’s own suppliers, whilst customers will enjoy not only speedier delivery but better value thanks to the economies of scale which the new system will bring.

Optimum Fast Track is the latest enhancement, which Kimal has developed in its drive to provide a premier customer-focussed service. Optimum Fast Track has been fully translated into both French and German on Kimal’s extranet site further developing the company’s customer offer. Last year Kimal was additionally recognised for its dedication to customer services when it was presented with a special award by international industry consultants, Frost & Sullivan.

Kimal, which celebrated 40 years of business excellence in 2004, has a dedicated international division and is the market leader in fifteen countries, including the UK, Scandinavia and the Middle East. The company’s strong international ties are matched by its commitment to the provision of a first class service to the UK healthcare community, employing almost 300 dedicated staff at Uxbridge and at three purpose-built sites in the West Midlands and Cheshire.

For all media enquiries contact:
Helen Neuenhaus, David Price Metropolis 2   +44 (0) 121 236 6116
Ken Findlay, Kimal plc   +44(0) 1895 455253